There are four major touchpoints inside a vehicle that come in close contact with the driver and service technician. It is recommended that these areas are covered and protected with the inexpensive disposable products listed below so when the vehicle is returned to the customer, it is free from dirt, grime, oil, grease, and disease. Steering Wheel. The steering wheel …
Clean Matters
Clean matters more than you think when it comes to customers’ cars. Grime left on a seat can quickly dissuade a customer from returning in the future. Muddy boot prints left on a vehicle’s carpeting can tank a 5-star review to a 2-star. Keeping customers’ cars clean doesn’t have to be a hassle, though! Slip-N-Grip’s vehicle protection products can be …
Cleanliness is Key in Auto Aftermarket: How to Boost Customer Satisfaction with Slip-N-Grip® Products
In the J.D. Power 2021 U.S. Aftermarket Service Index (ASI) Study, it was found that “[a]ttention to detail boosts customer satisfaction: maintaining a clean service facility –to which customers have become highly sensitized since the pandemic began – can account for higher satisfaction scores.” This finding won’t be necessarily surprising to most. What might be is the fact that the survey …